Return Policy

If you encountered any problems with the product, please contact us for help by phone or email indicated in the Contacts section of the https://gun-bro.com website.

Exchange and return of products of proper quality

You can exchange a product of proper quality for a similar product, if it does not fit in shape, size, dimensions or configuration. The products can be exchanged within 30 days, not counting the day of purchase, provided that the products have not been used, their presentation and consumer properties, seals, and factory labels are preserved, and a sales receipt or cash register receipt, or other document confirming payment for the specified product is available.

If you made a demand for the return of the amount paid for the products, it is satisfied within ten days from the date of making such a demand (Article 22 of the Federal Law “On the Protection of Consumer Rights”). If the buyer refuses a product of proper quality, the cost of shipping the product and return shipping (via mail) is not refundable.

Exchange and return of products of improper quality

If you received a product of improper quality (which is defective and cannot perform its functions), you have the right to return or exchange such product. If the product is part of a set, you can return either the entire set or only the defective part (and get your money back in proportion to the cost of this part). If you ship a defective product to us (via mail), we will reimburse your return shipping costs.

We provide customers 14 days to check the product for defects. If a defect is discovered after 14 days, we reserve the right to request an expert opinion that the defect arose before the shipping of the product to the consumer or for reasons that arose after this time, at our own expense. If the examination establishes that the defects of the product arose due to circumstances for which the Seller bears no responsibility, the Buyer will be obliged to reimburse the costs of the examination, as well as costs associated with storage and transportation of the product. The expert opinion can be challenged in court.